ABOUT US
Who is Duspro?
Duspro is a small family-run business founded by Lucy, a young woman, born in a poor farming family in Northern Vietnam. Growing up witnessing the hard life of her parents and villagers, Lucy dreams to create more job opportunities and income for locals in her hometown.
Growing up witnessing the hard life of her parents and villagers, Lucy dreams to create more job opportunities and income for locals in her hometown by promoting handmade products from available sources of forest moss, premixed soil blend and natural materials for planting.
100% HANDMADE WITH CARE
From the initial stages of material collection to the final touches on each product, every step is performed by great skilled hands of Lucy’s family and local craftsmen. Each material is meticulously classified, thoroughly cleaned, and sun-dried to prevent uninvited pests, fungi and other unwanted elements that might affect the quality of final products.
Each item undergoes three rounds of inspection before being packed into boxes and exported. By handling every stage of the production process by hand, we ensure that only superior end products can reach our customers.
WE THANK YOU
We started as low-income women in the countryside, toiling in the fields day and night, dreaming of a brighter future. Today, thanks to your support, we have found stability and purpose. Each order you make breathes life into our small business.
Though we are still finding our footing after a humble beginning, your belief in us fuels our dreams and efforts. In the future, if you are looking for products of mossy origin or materials for planting, we hope that Duspro will be the first you think of. If you enjoy our products, we'd be grateful if you could spread the word to others!
Thank you for taking time to read our stories!
Shipping & Return Policy
Shipping Policy
For products under $15: You need to purchase a total order value >$20 to get free shipping. If you do not purchase enough $20, the fixed shipping fee will be $4.99
For products over $15: You get free shipping without purchasing a total order value >$20
The average shipping time is usually 6 business days, excluding Saturdays, Sundays and US holidays.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact.duspro@gmail.com.. Please note that returns will need to be sent to the following address:
Bach 12037 Celine St.
El Monte, CA 91732
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact.duspro@gmail.com.
FAQs
Are Duspro Mosses made of Real Moss?
A. Yes, all Duspro Mosses are 100% Real, All-Natural Moss.
How long will the moss last?
A. The longevity of our preserved mosses depends on how it is handled and where it is used. Exposure to the elements such as the sun, UV light, and heat will cause color fading and shorten the lifetimes of natural products. Typically, the lifespan of preserved moss ranges between 2 to 10 years in ideal conditions. A preserved moss wall that remains untouched by sunlight, moisture, or human hands can stay looking lush and vibrant for years to come.
How do I use the vacuum-sealed moss?
A. To use, simply soak the moss block in water until it expands, then gently separate it by hand. Don’t worry if the water turns green during soaking, the green dye is made from natural plant leaves-based pigments and is 100% safe. Please wear gloves when handling, and soak the moss in a dark container, ideally outdoors. Though compressed to maintain its quality, color, and reduce waste, the moss will expand to its full size once soaked . Remember to let it dry fully before use.
The moss has an odor. Is this normal?
A. The product is made from natural forest moss, which has a characteristic natural smell. It may be more noticeable due to the airtight packaging, but the smell will fade over time. For faster dissipation, we recommend placing the product in a well-ventilated area.
I can't find the plastic stick that comes with the moss pole. What should I do?
A. The plastic stick may be stuck inside the moss pole during transit. Simply turn the pole upside down and tap it firmly on the ground to release the stick. Then, insert it back into the pole and place it into the soil as usual. For a visual guide, please refer to the attached instructions or scan the QR code to watch the video tutorial.
The moss pole is unstable and wobbles. How can I fix this?
A. To improve stability, make sure to insert the bottom part of the pole deeply into the soil. If it’s still unstable, there may not be enough soil to hold it firmly, consider using a larger pot or adding more soil, rocks, or sand to secure it. For the upper part, don’t worry, once your climbing plant grows and wraps around the pole, it will naturally reinforce its stability. I hope this information helps!
How do I straighten the bendable moss pole?
A. To straighten the moss pole, locate the bent area, hold both sides of the bend with your hands, and gently bend it in the opposite direction.